Establishing the Performance Indicators

Home Page  <<  >>

At the outset you must define monitoring and evaluation indicators.

There are usually many possible indicators for any desired outcome, but some of them may be more appropriate and useful than others. Consequently instead of selecting the indicators that first come to your mind, it is suggested to first prepare a list of possible indicators and then go back again and assess these indicators against a set of selection criteria (e.g. to be objective, direct, adequate, quantitative, practical, reliable etc). Normally, the indicators selected must have the following characteristics:

They must be relevant to the basic objectives of the project
They must be few and meaningful
The data required to compile the indicators must be easily available and obtained in a timely way and at a reasonable cost
To the extent possible, performance indicators should allow the quantitative measurement of progress, result or impact. However, for some project objectives (for instance capacity building) it may be necessary to develop qualitative indicators to measure success, which should still allow credible monitoring.

To create the initial list of possible indicators, the Project Manager can organize a brainstorming meeting with all the project team members, to take consultation from experts in the field of intervention or/and cooperate with other entities which implement projects with similar subject and therefore may have used in the past similar indicators.

The table that follows provides a few examples of performance indicators for different fields of activity/ intervention and for different market sectors. Although it is not exhaustive, it could give you ideas for setting up a performance measurement system.


Table 7-5: Examples of Performance Indicators

Fields of intervention




Renovation and development of villages and protection and conservation of the rural heritage

m2 of village squares renewed
m2 of roads renewed
number of buildings renewed
number of inhabitants living in the vicinity of renewed areas
number of enterprises installed in the renewed areas
gross/ net employment created or safeguarded after 2 years (number and % of total jobs)
% inhabitants wishing to stay in the area in the next 5 years


% of total training scheduled successfully accomplished (training hours, participants, training material, topics of interest etc)
Positive evaluation results of trainees
Positive evaluation results of trainers
High participation rate in training programs
% trainees successfully completing the training courses (men/ women)
Reduction of errors made by the trainees on job after six months
Increase of the trainees productivity after one year

Transportation infrastructure


Km of high speed railway constructed
% degree of railway network completed
Time saved (journey time X number of users)
Increase of number of destinations served by the railway system
Increase in flow of passengers/ freight after one year (%)
Environmental impact (% decrease/ increase)

Transportation infrastructure


Km of motorway constructed
Number of tunnels constructed
Number of overpass junctions constructed
Increase of speed average
Decrease of travel time 
Environmental impact (% decrease/ increase)
Increase in traffic flow of vehicles after one year (%)
Increase in safety (number of traffic accidents after one year or % decrease of accidents after one year)

Transportation infrastructure


m2 of new port constructed or upgraded
Reduction of waiting time of ships before docking
Reduction of turnaround time of vessels
Reduction of turnaround time of road vehicles
Increase number of shipping lines calling in the port
Increase in traffic flow of passengers/ vehicles/ freight after one year (%)
Environmental impact (% decrease/ increase)
Increase in safety (number of traffic accidents after one year or % decrease of accidents after one year)

Information and Communication technology

Number and % increase in digital telephone lines
Length of broad band network (optical fiber) installed (Km)
Number of internet hosts per 1000 habitants
Reduction of number of network failures
Number of services created (internet access)
Increase of the number of ISDN subscriptions per 1000 inhabitants
Increase of the total hours of connection to Internet per month
Increase of the total hours of connection to Internet per month (after 6 months)

Energy infrastructure

Km of electric power/ gas distribution network constructed/ upgraded
Km of new/upgrade lines/pipes
Increase of estimated number of users
Reduction in energy costs (€CY/KWh)
% change in environmental impact in terms of increased or decreased pollution (CO2, SO2, NOx…)

Construction of new fishing ports

Port capacity constructed (number of boats, tonnage)
Number of portside built
Average turnaround time of vessels
Tonnage of vessels using the port after one year
Catch landed (tons/year/species)
Surface area of port side units rented
Value added generated in the port area
Gross/net employment created after 2 years (number)



© 2007 Republic of Cyprus, Treasury of the Republic, Public Procurement Directorate
Home Page | Government Web Portal | Disclaimer | Webmaster