Quality Management (or Quality Control) is the process by which the quality of the deliverables is assured and controlled, using the relative techniques and applying the Quality Plan developed in the previous phase.
During the Planning phase, the quality criteria and standards for the project deliverables were set, the requirements for established (by the Contractor) quality management and assurance systems were defined and included in the Tender Documents and finally the quality control process to be followed by the Contracting Authority were established. During the Execution & Control Phase, the Contracting Authority monitors if the Contractor implements the quality assurance activities that the later has described in his offer while in parallel monitors the quality of the deliverables submitted by the Contractor.
The steps that are undertaken to control Quality are the following:
Figure 7-19: Steps to be followed during the Quality Management