The aim of this step is to identify actions required following the project.
At the close of the project there may be a number of actions left pending. For example, there may have been a number of requests for change that the Project Steering Committee decided not to implement during the project but that were not rejected; not all expected products may have been handed over or a product may have been delivered with problems.
All pending issues regardless if they may lead to new projects or improvement to the products of the current project during its operational life, as well as risks that may affect the product in its useful life should be recorded in a document called “Follow – on action recommendations”. In this document except of presenting any “unfinished business” the Project Manager should include recommendations for actions to be undertaken by the operational support group.